Technical Services Lead

Location:

New York, NY

About the Company

Job Description: TytoCare is a leading company in the booming field of telehealth and in the fight against COVID-19. The TytoCare platform enables health system, payer and employer customers to roll out next generation telehealth solutions for consumer and professional users.

About the Role

As a technical services lead, you will be supporting TytoCare implementations as the primary resource in the areas of product configuration, connectivity and integrated solution deployment. Core responsibilities include managing a project’s entire technical workstream lifecycle in partnership with the assigned TytoCare project owner, owning all related technical issues to resolution and interacting with customer executives/IT/clinicians/project managers. The ideal candidate will be based out of TytoCare’s New York City office, but very strong remote candidates will be considered and are encouraged to apply.

Requirements

Specific Responsibilities:

• Support implementation projects as a technical SME, especially when TytoCare products will be deployed as an integrated solution with healthcare applications, e.g. an EMR or telehealth platform.

• Proactively identify and manage project risks as necessary in coordination with the assigned implementation lead/project manager.

• Diagnose software and hardware malfunctions and interact with internal or customer resources to resolve problems.

• Interact with customers and executives as part of the program roll out.

• Support change management activities as needed by the customer.

• Monitor, gather and analyze data from various product and 3rd party system sources to accelerate adoption and achieve goals.

• Interpret new customer needs and develop/convey engineering specifications to assist product development groups.

• Travel nationwide to customer sites as and when necessary to fulfill the above responsibilities; and

• May be assigned to various projects utilizing skills.

Required Skills:

• Background in healthcare technology or technical consulting

• Working technical knowledge as it relates to consumer healthcare products, mobile applications, IT/networking and cloud system concepts

• Experience with implementing or supporting EMR products is an advantage

• Demonstrated project management skills

• Excellent communication skills including customer facing engagements

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